Η Audi, ανακοίνωσε τα σχέδια της να ξεκινήσει να χρησιμοποιεί ένα νέο σύστημα που θα βοηθά τους τεχνικούς στις αντιπροσωπείες να εντοπίζουν και να επισκευάζουν ταχύτερα προβλήματα.
Το σύστημα αυτό, ονομάζεται ART (Audi Robotic Telepresence) και στην ουσία πρόκειται για ένα τηλεχειριζόμενο “ρομπότ” με οθόνη στην οποία προβάλλεται το πρόσωπο του τεχνικού της Audi of America και webcam την οποία χειρίζεται αυτός ο τεχνικός για να βλέπει ότι θέλει να του δείξει ο μηχανικός της αντιπροσωπείας. Σύμφωνα με τον General Manager of Technical Support της Audi of America:
Το ART είναι σχεδιασμένο τόσο για τους τεχνικούς της Audi όσο και για τους καταναλωτές. Η συσκευή θα δίνει την δυνατότητα στους τοπικούς τεχνικούς να συνομιλούν με τους αντίστοιχους τεχνικούς στα κεντρικά. Αυτό, όχι μόνο θα βελτιώσει την ταχύτητα και την ποιότητα της εξυπηρέτησης στην αντιπροσωπεία, αλλά θα δημιουργήσει μία βελτιωμένη εμπειρία ιδιοκτησίας για τον πελάτη.
Η Audi θα διανείμει ART “ρομπότ” σε 100 αντιπροσωπείες στις Η.Π.Α. ενώ 18 από αυτές, χρησιμοποιούν ήδη το σύστημα σε πιλοτικό επίπεδο.
http://youtu.be/qv7s_kwzflA
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Audi deploys innovative communications robots to streamline vehicle service visits
– Audi Robotic Telepresence (ART) is the first technology of its kind among automakers
– Communication device allows Audi Technical Assistance consultants to remotely diagnose vehicle problems
– ART will improve service speed and accuracy for customers as well as reporting of technical topics to Audi factories
HERNDON, Va., June 17, 2014 – Maintenance is part of any vehicle ownership experience, and streamlined service visits are crucial predictors of improved customer satisfaction. That is why Audi is launching a first-of-its-kind communications robot to help Audi dealership technicians quickly diagnose and troubleshoot repair issues that they may encounter.
The innovative Audi Robotic Telepresence (ART) provides a one-on-one virtual link that connects dealers across the country with expert technicians at Audi of America. This telepresence allows those technicians to inspect and help service vehicles as if they were standing alongside the local dealer technicians.
This level of service precision is accomplished through ART’s physical design: the system is an advanced, remotely controlled robot that displays the operator’s face on a screen while permitting the ability to move around the vehicle. ART enables Audi Technical Service teams to interact and converse with service technicians at local dealerships, even while physically in a different location. An attached borescope and handheld camera allow the operator to further inspect engine components and other difficult-to-reach parts of the vehicle.
[To view running video footage of ART please visit: http://audiusanews.com/mediacenter.do?method=viewVideo&videoGalleryTOList=16d25dd9b11769&searchresult]
Audi Technical Assistance consultants will be the primary operators of ART, as well as more regionally based Technical Field Managers. Dealerships with an ART robot simply need a Wi-Fi® connection for a remote Technical Service consultant to access the device using a computer or tablet.
“ART was designed with both Audi technicians and consumers in mind,” said Brian Stockton, General Manager, Technical Support, Audi of America. “The device will give local service technicians valuable one-on-one interaction with their counterparts at Audi of America, which will not only benefit the speed and depth of service at the dealer level, but create an improved ownership experience for the customer in general.”
Audi of America expects to have ART units in 100 dealers across the U.S.
ART is being tested via a pilot program at the following Audi dealers:
– Audi Minneapolis – MN
– Audi Nashua – NH
– Audi North Houston – TX
– Audi North Scottsdale – AZ
– Audi Pembroke Pines – FL
– Audi Rochester Hills – MI
– Audi Tysons Corner – VA
– Barrier Audi – WA
– Beechmont Audi – OH
– Danbury Audi – CT
– New Country Audi – CT
– Paul Miller Audi – NJ
– Prestige Audi – CO
– Rusnak Audi – CA
– Santa Monica Audi – CA
– Stevens Creek Audi – CA
– The Audi Exchange – IL
– The Collection Audi – FL
The ART system concept was developed by the Audi Technical Support team in conjunction with VGo Communications, Inc., a provider of robotic telepresence solutions for healthcare, education, and the workplace. The ART user interface system, including the screen, handheld camera, and borescope, is unique to Audi specifications for optimal dealership technical use. ART represents the first step in Audi dealership telepresence. The Audi Technical Support team and VGo Communications are researching new tools and accessories to further improve ART’s capabilities.
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