Σε μια προσπάθεια της ώστε να βελτιώσει την ικανοποίηση που προσφέρει στους πελάτες της, η General Motors ανακοίνωσε πως τα ΜΥ2014 μοντέλα της, θα συνοδεύονται από 5-ετή δωρεάν πρόσβαση στην υπηρεσία RemoteLink Key Fob. Αυτή επιτρέπει στους ιδιοκτήτες των αυτοκινήτων που διαθέτουν το OnStar σύστημα να κλειδώνουν και να ξεκλειδώνουν τις πόρτες, να ενεργοποιούν την κόρνα, τα φώτα καθώς και τον κινητήρα, χωρίς να πληρώνουν την συνδρομή στο OnStar. Οι παραπάνω λειτουργίες είναι διαθέσιμες μέσα από μια εφαρμογή για έξυπνα κινητήρα και μπορεί να λειτουργήσει σε 36 μοντέλα της GM,
Παράλληλα η GM ανακοίνωσε πως προσφέρει 2 χρόνια ή 24.000 μίλια (38.625 χλμ) δωρεάν service στα μοντέλα της Buick, της Chevrolet και της GMC με το πρόγραμμα να καλύπτει την αλλαγή λαδιών καθώς και την αλλαγή των ελαστικών μπροστά/πίσω.
2014 GM U.S. Models to Include New Maintenance Plan
- Eligible 2014 Chevrolet, Buick, GMC models covered by program
- Certain scheduled maintenance services provided for two years/24,000 miles
DETROIT – Customers who purchase or lease an eligible new 2014 Chevrolet, Buick or GMC car, truck or crossover in the U.S. will be covered by a new maintenance program that includes certain scheduled services for two years or 24,000 miles, whichever occurs first.
“This new plan will kick off our customers’ ownership experience on the right foot and keep our strong sales momentum going,” said Dan Akerson, General Motors Chairman and CEO, who announced the plan at GM’s 2013 annual meeting of stockholders.
“We know that customers who service their vehicles at our dealerships are much more likely to purchase another GM product down the road,” Akerson said. “It’s all the more important to bring customers to our service facilities for routine maintenance to further enhance the quality and reliability of their GM vehicles.”
For most 2014 vehicles, Chevrolet, Buick and GMC dealers will complete an oil and filter change, four-wheel tire rotation, and conduct a 27-point vehicle inspection based on what’s called for in the vehicle owner’s manual maintenance schedule and oil life monitoring system.
Some alternative-fuel vehicles do not include oil changes, and some performance vehicles do not include tire rotations when that service is not recommended. The program covers up to four service visits in the 24-month period, and is fully transferrable to subsequent owners. Customers who have already purchased or leased a 2014 model year vehicle will receive the scheduled maintenance program.
Cadillac vehicles beginning with the 2011 model year are already covered by the Cadillac Premium Care Maintenance Program, which covers scheduled maintenance services including oil changes, tire rotation, most air filter replacements and an inspection for four years or 50,000 miles, whichever comes first.
GM to Make Door Unlock, Remote Start Standard
Broadened key fob-based RemoteLink Mobile App services good for five years
DETROIT – Remotely unlocking doors, activating horn and lights and remote start for factory-equipped vehicles are among services General Motors will make standard via smartphone for five years through the OnStar RemoteLink Mobile App.
GM announced the new RemoteLink Key Fob Services program on Wednesday for OnStar-equipped 2014 Chevrolet, Buick, GMC and Cadillac models – even if the owner declines to pay for other OnStar services. It is the broadest deployment of remote services offered through a mobile app by any auto manufacturer. Thirty-six 2014 model year GM vehicles are compatible with the RemoteLink mobile app.
“We know our customers value remote services,” said Mary Chan, president GM Global Connected Consumer. “GM owners request remote door unlock assistance through OnStar more than 60,000 times each month, so it makes sense for us to offer RemoteLink Key Fob Services to enable customers to lock, unlock or start their vehicle from anywhere they have a wireless or cellular connection.”
Remote start is the most popular remote service by current users of the RemoteLink Mobile App.
The complete set of RemoteLink Mobile App services remain available with a trial or paid OnStar subscription. Additional services include monitoring the status of the vehicle’s operating systems, including remaining oil life, fuel level range in miles, tire pressure, and miles per gallon. It also includes a one-touch connection to an OnStar Advisor for a simple request or emergency need. RemoteLink Mobile App users with the Directions and Connections plan can also send Turn-by-Turn directions directly from their smartphone to their vehicle.
Once a customer takes delivery of an eligible 2014 GM vehicle, he or she can simply download the free application to a compatible smartphone and agree to terms. The five-year period runs from the vehicle delivery date.
“Our vehicles are getting more connected, and so are we. As mobile devices become a bigger part of our lives, GM understands the importance of providing our customers the ability to use these devices as part of their vehicle experience,” said Chan.
“What’s great about the RemoteLink Key Fob Services is that it works far beyond the range of a traditional key fob, which can come in handy in a number of situations,” such as starting your car on a cold day as you leave the office or ensuring your vehicle is safely locked in the airport parking lot as you sit in the terminal. “Customers expect the connection to their vehicle to be available anywhere they go and anytime they want to use it,” said Alan Batey, GM vice president, U.S. sales and service. “RemoteLink Key Fob Services represent simple, smart connectivity and another example of how our brands are evolving services and connecting with our customers.”
GM introduced the auto industry’s first mobile app when it launched RemoteLink for the Chevrolet Volt in 2010 using OnStar technology. Today, the RemoteLink Mobile App, which is available for nearly all GM brands, has been downloaded more than 1.5 million times with more than 320,000 regular users.
The full suite of OnStar in-vehicle services includes 24/7 access to a live Advisor, Automatic Crash Response, Stolen Vehicle Assistance, Hands-Free Calling, Vehicle Diagnostics, Turn-by-Turn Navigation (with the Directions and Connections package) and more.